Accessibility Statement

This accessibility statement applies to the website of the City of Helsinki.

Statutory provisions applicable to the website

This website was published after 23 September 2018. The website must fulfil statutory accessibility requirements.

The objective of the city

As regards the accessibility of digital services, Helsinki aims to reach at least Level AA or above as set forth in the WCAG guidelines in so far as is reasonably practical.

Compliance status

This website meets the statutory accessibility requirements in full.

Preparing an accessibility statement

This statement was prepared on 6.10.2020..

Assessment of accessibility

The working instruction and procedures of the City of Helsinki were followed when evaluating the accessibility of the site, with the aim of ensuring that websites are accessible in all stages of the work process.

Accessibility was evaluated by means of an audit by a third-party expert as well as self-evaluation.

The level of accessibility has been assessed through an audit conducted by a third party expert and through a self-assessment. The expert assessment was conducted by the City of Helsinki Service Centre.

The level of accessibility has been assessed by applying programmatic accessibility assessment methods and manual assessment of the website. The functional observations generated during the assessment are valid for both the desktop and mobile environments.

The manual testing utilised Chrome and Firefox browsers, their 200% zoom functions, and their teleinformatic tools, such as screenreader software, controls and specialised keyboards. Mobile testing was performed on iOS and Android operating systems and the screenreaders optimised for them.

Defects reported by the evaluation tools were reviewed and, if necessary, corrected.

The third-party expert audit was carried out by Palvelukeskus Helsinki.

Updating the accessibility statement

When website technology or content changes, its accessibility must be ensured through constant monitoring and periodic checks. This statement will be updated in conjunction with website changes and accessibility evaluations.

Feedback and contact information

The party responsible for the accessibility of the website is the Communications and

Marketing Service of the City of Helsinki’s Culture and Leisure Division, telephone exchange

09 310 1060.

Reporting non-accessible content

If a user feels that accessibility requirements have not been met, they can report the issue by e-mail to or through the feedback form at .

Requesting information in an accessible format

If a user feels that content on a website is not available in an accessible format, they can request for this information by e-mail at or through the feedback form at . The aim is to reply to the enquiry within a reasonable time frame.

Legal protection of accessibility, Enforcement procedure

If a user feels that their report or enquiry has not received a response or that the response is unsatisfactory, they can report the issue to the Regional State Administrative Agency of Southern Finland. The website of the Regional State Administrative Agency of Southern Finland explains in detail how the matter will be processed.

Regional State Administrative Agency of Southern Finland

Accessibility monitoring unit

Telephone exchange +358 295 016 000

Open: Mon-Fri at 8:00–16:15

The City of Helsinki and accessibility

The objective of the city of Helsinki is to be an accessible city to all. Helsinki aims to ensure that all residents are able to move about and act as effortlessly as possible and that all content and services are accessible to all.

The city promotes accessibility of digital services by streamlining publishing work and organising accessibility-related training for its staff.

The accessibility level of websites is monitored constantly during their maintenance. Immediate action will be taken if deficiencies are found. The aim is to carry out the necessary amendments as quickly as possible.

The disabled and users of assistive technologies

The city provides counselling and support for the disabled and users of assistive technologies. Support is available on guidance sites announced on the city’s website and through telephone counselling.

Go to the City’s guidance site

Approval of the accessibility statement

This statement was approved by 6/10/2020

City of Helsinki

Culture and Leisure